1. order processing time
All orders are processed within 1–3 business days after payment is confirmed.
Processing time may be slightly extended during:
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Holidays
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High order volume periods
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Inventory restocking situations
Weekend orders: Orders placed on Saturday or Sunday will be shipped on the following Monday.
Once your order is shipped, you will receive a tracking number via email.
2. shipping methods & delivery time
We offer international shipping through reliable logistics carriers. Total delivery time = processing time + shipping time.
Standard shipping – Post Registered Air Mail:
| Region | Estimated Delivery Time |
|---|---|
| USA, Canada, Australia | 7 – 15 business days |
| United Kingdom, France, Germany, Italy, Spain & most Western Europe | 7 – 18 business days |
| South America, Eastern Europe, Southeast Asia | 10 – 20 business days |
| Other countries | 15 – 30 business days |
Express shipping (if selected):
| Region | Carrier | Estimated Delivery Time |
|---|---|---|
| North America | DHL / FedEx | 5 – 7 business days |
| Europe | FedEx / Dedicated Line Express | 5 – 10 business days |
| Middle East | FedEx / Dedicated Line Express | 8 – 15 business days |
| Japan | FedEx / Dedicated Line Express | 5 – 7 business days |
| Other regions | DHL / Dedicated Line Express | 7 – 12 business days |
Please note that delivery time may vary depending on destination country, customs clearance, and local postal service efficiency.
3. shipping cost estimate
The total shipping cost is calculated based on:
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Package weight
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Destination country
To get an accurate shipping cost estimate, simply add items to your cart and enter your destination address at checkout.
4. tracking your order
Once your order has been shipped, a tracking number will be provided via email.
Tracking information may take 24–72 hours to update after shipment.
If tracking does not update immediately, rest assured – it does not mean your package is not moving.
5. shipping delays – what we can and cannot control
While we do our best to ensure timely delivery, we are not responsible for delays caused by:
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Customs clearance procedures
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Weather conditions
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Carrier delays
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Local postal service disruptions
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Public holidays
However, we will always assist you in tracking and resolving delivery issues. Just reach out to us!
6. customs, duties & taxes
Import duties, taxes, and customs fees are not included in the item price or shipping cost.
These charges are the responsibility of the buyer.
We are also not responsible for delays caused by customs inspection or import regulations in the destination country.
More details about customs duties and VAT fees, please visit HERE.
7. incorrect address disclaimer
Customers are responsible for providing accurate shipping information.
We are not responsible for:
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Orders shipped to incorrect addresses provided by the customer
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Lost packages due to incorrect or incomplete address information
If you need to change your shipping address, please contact us before the order is shipped.
8. lost or delayed packages
If your package has not arrived within the estimated delivery time, please contact us at: [email protected]
We will:
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Check tracking status with the carrier
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Assist in locating the package
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Provide a solution if the package is confirmed lost
In case of confirmed loss by the carrier, we may offer:
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Replacement, or
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Refund (after investigation)
9. returned or undeliverable packages
If a package is returned to us due to:
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Incorrect address
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Delivery failure
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Refusal to accept the package
We may offer reshipping after confirming the correct address.
Additional shipping fees may apply for reshipment.
10. shipping restrictions
We ship to most countries worldwide.
However, some products may have shipping restrictions depending on the destination country due to:
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Customs regulations
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Carrier limitations
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Import restrictions on electronic components
We will notify you promptly if any issue occurs with your order.
11. order cancellation
Orders can only be cancelled before shipment.
Once an order has been shipped, it cannot be cancelled.
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FAQs
Q: How much does the shipping cost?
R: The shipping cost is base on the item's weight and destination.
Add to cart > Enter your destination to get a shipping estimate.
Q: Do I need to pay customs tax?
R: As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, Nubiamart may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country. It is recommended that you investigate the relevant local laws in your country. We declare the package at a lower price to help you avoid importing customs tax.
More details about customs duties and VAT fees, please visit HERE.
Q: When can I get the tracking number?
R: We understand your feeling about waiting for the package, we always try our best to provide prompt shipping to each order. Normally, we will ship orders 48 hours after you finished payment. The shipping company will return the tracking number to us in 2-3 days after collecting the package and deal with the package. So we will update the tracking number for you in 5 days. sometimes, the order status is processing, but in fact, the package is on the way, just a little delay on shipping status updating. Please wait for a few days patiently. You also can contact us if you have any questions.
Q: Why does my order’s processing time take so long?
R: When we receive a new order, our payment security team needs some time to review these transactions because of the large number of orders. After the review is completed, our logistics team can start processing the order and package it for delivery. So, our order processing time is about 1-3 days
Q: Why the tracking number updating is so slow?
R: Our warehouses are in China, and Hong Kong(only a few products), Our shipping process is much more complicated than your local online shopping, and it will take longer. When your package is delivered to the logistics company, the transportation has just begun. Your package departs from our company's warehouse to your hands and needs to go through China Customs, Hong Kong Customs, and destination customs. Each customs may inspect the package, and various customs procedures will delay the delivery of the package. During the period from the Chinese warehouse to the Hong Kong airport, the logistics take about 2-3 days. This is why your package cannot show that it has arrived at the website of express companies such as DHL. However, the package logistics information can be queried on the website we provide Arrived. Therefore, please rest assured that we will be responsible for the safe delivery of your package to your hands. Please wait patiently.
Q: Do you ship orders on weekends?
R: I’m sorry, our shipping team doesn’t work on weekends, your order place on weekend will be processed from Monday.
Q: Can you ship items to my country? How much does the shipping cost?
R: We can ship to most countries worldwide. The total shipping cost is base on the package weight and your destination, please add items to the cart, and then enter your destination to get a shipping cost estimate.
