PROFESSIONAL NUBIA MOBILE ONLINE STORE

RedMagic Online Store

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1. Our Quality Commitment

All products sold on nubiamart.com are backed by a limited warranty based on product category.

We specialize in:

  • Mobile accessories (chargers, cables, headsets, cooling fans, phone cases)

  • Mobile repair parts (screens, flex cables, charging ports, card trays, back covers, display glass)

Warranty coverage is strictly limited to manufacturing defects under normal use conditions.

We design this policy to ensure fair protection for both our customers and our store.

2. Warranty Period

Product Category Warranty Period
Mobile Accessories 14-day limited warranty
Repair Parts 30-day limited warranty (unless otherwise stated)

The warranty period starts from the date the item is marked as "Delivered" by the carrier.

3. What We Cover

We provide warranty service for the following issues:

For Accessories:

  • Device not functioning upon arrival

  • Charging failure (chargers & cables)

  • Audio failure (headsets)

  • Cooling fan not operating

For Repair Parts:

  • Screen/display not working upon arrival

  • Flex cable malfunction under normal testing

  • Charging port not functioning

  • Button or connector failure not caused by installation

If a product is confirmed defective, we will offer:

  • Replacement (same model), or

  • Repair support, or

  • Refund after inspection (when replacement is not available)

4. DOA (Dead on Arrival) – Fast Resolution

If your item arrives defective, incorrect, or non-functional, please contact us within 48 hours of delivery.

To qualify for DOA support:

  • Item must be unused or not installed

  • Clear photo or video evidence may be required

  • Please retain the original packaging for verification

For approved DOA cases, we will provide:

  • Replacement item, or

  • Full refund after inspection

We will cover return shipping costs only for confirmed DOA cases.

5. Returns & Refunds

We accept return requests within 5 days after delivery, provided that:

  • The item is in original condition (where applicable)

  • The item has not been heavily used or installed (for repair parts)

  • All original packaging and accessories are included

Refunds will be processed within 3–7 business days after the returned item is received and inspected.

Please note:

  • Shipping fees are non-refundable unless the return is due to our error

  • Refunds may be partial if the item shows signs of use or missing components

6. When Returns Are Not Accepted

To ensure fairness for all customers, we may not accept returns or provide refunds in the following cases:

  • Damage caused during installation or improper handling

  • Physical damage (cracks, breaks, bending, water damage)

  • Incorrect product selection by the buyer (wrong model ordered)

  • Products that have been installed and cannot be resold as new

  • Issues caused by third-party tools, software, or accessories

7. Important: Repair Parts Installation Notice

Repair parts such as screens, flex cables, and charging ports require careful installation.

We strongly recommend professional installation.

We are not responsible for:

  • Installation damage

  • Improper handling during assembly

  • Damage caused by unqualified repair attempts

All parts are tested before shipping to ensure basic functionality.

8. Replacement Policy

In warranty cases, we may provide a replacement instead of a refund when:

  • The original item is out of stock

  • Replacement is the fastest solution for the customer

  • The issue is confirmed as a manufacturing defect

All replacement items will be functionally equivalent to the original order.

9. Shipping, Taxes & Customs

  • Return shipping: Customers are responsible for return shipping unless the issue is confirmed to be our fault

  • Taxes & duties: Import duties, taxes, and customs fees are not included in the product price and are the buyer's responsibility

  • We are not responsible for delays caused by customs clearance



More details about customs duties and VAT fees, please visit HERE.

10. Order Cancellation

Orders can only be canceled before shipment.

Once an order has been shipped, it cannot be canceled but may be processed under our return policy after delivery.

11. Out-of-Warranty Support

Even after the warranty period ends, we still offer:

  • Paid replacement parts

  • Technical support for installation

  • Repair guidance where applicable

For assistance, contact: [email protected]

12. Customer Support

We aim to respond to all inquiries within 24–48 hours.

For warranty or return requests, please include:

  • Order number

  • Description of the issue

  • Photos or videos (if available)